Shipping and Returns
We ship internationally with DHL Express. Orders are processed Monday to Friday from 9 Am till 6 PM, excluding holidays. Once your order is processed we will send you a confirmation email. Pre-order items require 21 business days to be processed and dispatched. Once your order is dispatched we will send you an email with your DHL Express tracking code so you will be able to track your order on it's way to you.
Shipping fees are calculated at checkout. Orders will be subject to local customs and duties. We cannot advise on the amounts and are not responsible for any delays caused by local customs.
If more than 3 weeks have passed before receiving your order please contact us at info@roubag.com and we will do our best to assist you.