Shipping

We ship internationally with DHL Express. Orders are processed Monday to Friday from 9 Am till 6 PM, excluding holidays. Once your order is processed we will send you a confirmation email. Pre-order items require 21 business days to be processed and dispatched. Once your order is dispatched we will send you an email with your DHL Express tracking code so you will be able to track your order on it's way to you.

Shipping fees are calculated at checkout. Orders will be subject to local customs and duties. We cannot advise on the amounts and are not responsible for any delays caused by local customs. 

If more than 3 weeks have passed before receiving your order please contact us on our Customer Care page and we will do our best to assist you.

Returns

Because each Rouba.G piece is individually crafted upon order, we are unable to accept returns, exchanges, or offer refunds once production has begun.
We kindly ask you to consider your purchase carefully.

Cancellations are only accepted within 24 hours of placing your order.
If you wish to cancel, please contact our Customer Care team within this timeframe to receive a full refund.
After 24 hours, your order enters production and becomes final, with no cancellations, returns, or exchanges possible.

We are committed to delivering exceptional craftsmanship and detail in every piece we create. Thank you for understanding and supporting made-to-order fashion.